Trust & Safety Center
Building trust through verification, transparency, and accountability.
Our Trust Pillars
Verified Tutors
Every tutor on Ostazi undergoes identity verification with government-issued ID. Look for the verified badge on tutor profiles.
- Government ID verification required
- Manual review by our team
- Verified badge on profiles
- Ongoing quality monitoring
Secure Payments
Your money is safe with our credit-based system. Recharge via InstaPay and credits are only deducted when a tutor confirms your booking.
- InstaPay bank transfer only
- Pay only when tutor confirms
- No charge if tutor declines
- No hidden fees
Real Reviews
All reviews come from verified students who actually completed sessions. No fake reviews.
- Only verified students can review
- Reviews tied to actual bookings
- Tutors cannot delete reviews
- Transparent rating system
Data Protection
Your personal information is protected with industry-standard security measures.
- Encrypted data transmission
- Secure data storage
- Privacy-first policies
- GDPR-compliant practices
Our Commitments
Quality Guarantee
If you're not satisfied with your first session with a new tutor, contact us for a full credit refund.
Fair Dispute Resolution
We fairly mediate disputes between students and tutors, reviewing all evidence before making decisions.
Transparent Policies
Our terms, privacy policy, and community guidelines are written in clear, understandable language.
For Students
- Verified Profiles
All tutors are identity-verified before they can teach
- Secure Payments
Your payment is protected until the tutor confirms
- Real Reviews
Read honest reviews from verified students
- Support Available
Our team responds to all concerns within 24 hours
For Tutors
- Payment Protection
Students pay upfront - your earnings are guaranteed
- Fair Reviews
Only students who completed sessions can leave reviews
- Dispute Support
We fairly mediate any issues that arise
- No-Show Policy
You're compensated even if students don't show up
Questions About Safety?
We're here to help. Contact our support team anytime.